Shipping Policy

We ship across India, and delivery is free on every order.

Dispatch and delivery times

Business days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or a holiday are processed the next working day.

Order tracking

Once your order is dispatched we will send tracking details to your registered email address and WhatsApp number. If you have not received tracking within four business days of ordering, contact us and we will chase it up.

Delivery address

Please check your address and pin code carefully before confirming an order. We are not able to redirect a shipment once it has been handed to the courier. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; a redelivery charge may apply.

Failed or refused delivery

• Couriers normally attempt delivery up to three times before returning a parcel to us.
• Please keep your phone reachable — most failed deliveries happen because the courier could not make contact.
• If a cash-on-delivery order is refused at the door without prior cancellation, we may ask for prepayment on future orders.

Damaged or missing parcels

If your parcel arrives damaged, tampered with, or is missing an item, tell us within 48 hours of delivery at vayue.parfums@yahoo.com or on WhatsApp at +91 97519 66665. Please include photographs of the outer packaging and the contents. Wherever possible, record a video while opening the parcel — it makes a claim far easier to settle.

International orders

We currently ship within India only. If you are outside India and would like to order, message us on WhatsApp and we will tell you whether we can arrange it.