VAYUÉ
FAQs
Everything about how VAYUÉ is made, how to order, and how to care for a bottle once it reaches you. If your question is not answered here, get in touch — we answer every message ourselves.
About VAYUÉ
What is VAYUÉ?
VAYUÉ is an Indian art perfumery and attar house based in Chennai. We craft fine fragrances using 25% imported Swiss fragrance oil — the same quality tier used by European niche houses — blended by hand in small batches and aged before every bottle is filled. The name comes from वायु (Vayu), the Sanskrit force of wind. Perfume only exists because air carries it. We named our brand for that force.
Where is VAYUÉ made?
Every bottle is blended and hand-filled in Chennai, Tamil Nadu, India. We are not a reseller and we are not a white-label operation. Every batch is formulated, macerated, quality-checked, and bottled in-house before it reaches you.
Who is behind VAYUÉ?
VAYUÉ is built by its founder — a Chennai-based professional who blends every batch by hand. The brand is intentionally small, intentionally careful, and intentionally unhurried. The founder’s name stays private. The work speaks.
Is VAYUÉ a registered business?
Yes. VAYUÉ PARFUMS is registered under the Government of India’s MSME Udyam scheme. Registration number: UDYAM-TN-02-0490256.
Our Fragrances
What is the difference between an Attar and a Perfume?
An attar is a pure fragrance oil — no alcohol, no synthetics, nothing added. It sits on the skin rather than evaporating off it, which means it opens slowly, deepens over hours, and lasts far longer than a conventional spray. A perfume (EDP) combines fragrance oil with alcohol, which gives it a faster, more immediate projection. Both are valid. They are simply different ways of wearing a scent.
What concentration is VAYUÉ’s Signature Extrait?
Every bottle in the Signature Collection contains 25% imported Swiss fragrance oil. The industry standard for an Eau de Parfum is 10–15%. We are more than double that. This is why a single application lasts 8 to 12 hours on most skin types.
Are your fragrances alcohol-free?
Our attars are completely alcohol-free — pure fragrance oil only. Our Signature Extrait perfumes are blended with 96% food-grade Indian ethyl alcohol as the carrier. If you prefer an alcohol-free option, our attar range is the right choice.
Are your products tested on animals?
No. VAYUÉ does not conduct or commission animal testing of any kind.
Do your fragrances contain synthetic ingredients?
Our attars contain pure fragrance oil only — no synthetic fixatives or fillers. Our Signature Extrait line uses premium imported fragrance oil blended with food-grade alcohol and a small amount of DPG (Dipropylene Glycol), a standard cosmetic-grade fixative, and Tocopherol (Vitamin E) as a natural antioxidant.
What does “aged in darkness” mean?
After blending, every batch is sealed and stored in a cool, dark environment for a minimum of four weeks before bottling. This maceration period allows the alcohol and fragrance oil molecules to fully bond, which produces a rounder, more integrated scent profile. Fragrances bottled immediately after blending are sharper and less complex. We do not rush this.
How long will a bottle last me?
A 50ml Signature Extrait, used daily with 3–4 sprays, will last approximately 4 to 6 months. A 15ml Travel Vial will last 4 to 6 weeks with daily use. Attars last longer because application is more targeted — a 5ml attar vial with daily roller application typically lasts 2 to 3 months.
How do I know which fragrance is right for me?
Use our Fragrance Matcher on the website — it asks a few simple questions and recommends the variants most likely to suit your preference. You can also DM us on Instagram @houseofvayue or WhatsApp us and we will help you choose personally.
Can I smell a fragrance before buying?
If you are in Chennai, you are welcome to request a sample experience by contacting us on WhatsApp. For customers outside Chennai, we offer 2ml sample vials with select orders — ask us when placing your order. We are also available at select pop-up events — follow @houseofvayue on Instagram for event announcements.
What are the scent notes in each fragrance?
Each product page lists the character and mood of the fragrance. Because VAYUÉ variants are inspired by globally recognised reference fragrances, if you are familiar with the original you will have a strong sense of what to expect. For specific note questions, WhatsApp us — we are happy to describe any fragrance in detail before you buy.
Ordering
How do I place an order?
Add your chosen product and size to the cart and check out through the website. We accept UPI, debit and credit cards, and net banking. You can also order directly via WhatsApp — send us the product name, variant, size, and your delivery address.
Can I order via WhatsApp?
Yes. Many of our customers prefer it. Message us on WhatsApp with the name of the fragrance and we will guide you through the rest.
Do you take bulk or wholesale orders?
Yes, for B2B and gifting orders above a certain quantity. Email us at vayue.parfums@yahoo.com with the subject line “VAYUÉ B2B Inquiry” and we will revert within 24 hours.
Can I customise an order for gifting?
Yes. We offer gift-ready packaging with a handwritten note on request. Mention your gifting requirements in the order notes at checkout, or WhatsApp us before placing the order.
Is there a minimum order value?
No minimum order. You can order a single 15ml Travel Vial if that is what you need.
Pricing & Payment
What are your prices?
Signature Extrait 50ml — ₹799. Signature Extrait 15ml Travel Vial — ₹349. Attars — ₹312 per vial. Bundle pricing is available on the website — buying two or more of the same format gives you an automatic saving at checkout.
Are prices inclusive of taxes?
Yes. All displayed prices are inclusive of applicable taxes. No hidden charges.
What payment methods do you accept?
UPI, debit cards, credit cards, net banking, and wallets. All online payments are processed securely through Razorpay.
Do you offer discounts or promo codes?
We do not run frequent discount sales — it is not aligned with how we think about the brand. Follow @houseofvayue on Instagram for occasional special offers.
Shipping & Delivery
Do you deliver across India?
Yes. We deliver to all serviceable pin codes across India.
How much does shipping cost?
Delivery is free on all orders above ₹499. For orders below ₹499, a flat shipping charge of ₹60 applies.
How long does delivery take?
Standard delivery takes 4 to 7 working days depending on your location. Metro cities (Chennai, Mumbai, Delhi, Bangalore, Hyderabad) typically receive orders in 3 to 5 working days.
Will I receive a tracking number?
Yes. Your tracking number will be shared via WhatsApp within 24 hours of dispatch.
Do you ship internationally?
Not currently. We ship within India only. International shipping is on our roadmap for 2027.
Is the packaging secure for shipping?
Yes. Every order is bubble-wrapped, sealed, and packed to prevent movement during transit. Glass bottles are individually wrapped. We have not had a transit breakage since launch.
Returns & Refunds
What is your return policy?
Because fragrances are personal care products, we do not accept returns once a bottle has been opened and used. This is standard practice across the fragrance industry.
What if my order arrives damaged?
If your product arrives damaged or broken in transit, contact us within 48 hours of delivery with an unboxing video or clear photographs. We will replace the product at no cost to you. Email vayue.parfums@yahoo.com or WhatsApp us.
What if I receive the wrong product?
Contact us immediately. We will arrange a replacement or refund of the correct product within 5 working days at zero cost to you.
How long do refunds take?
Approved refunds are processed within 5 to 7 working days and credited to the original payment method.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Once dispatched, cancellation is not possible. Contact us immediately via WhatsApp if you need to cancel — we process orders quickly so the sooner you reach us the better.
Product Care & Usage
How should I apply an attar?
Apply to warm pulse points — inner wrist, base of the throat, behind the ears. Do not rub after application — friction breaks the top notes. A small amount goes a long way. One or two rolls of the applicator is sufficient for the full-day effect.
How should I apply the Signature Extrait?
Hold the bottle 10 to 15 centimetres from the skin. Spray once or twice on pulse points. Do not spray on clothing — fragrance oil can stain fabric. Give it 60 seconds to open before assessing the scent — the first second is alcohol, what follows is the actual fragrance.
How do I store my VAYUÉ fragrance?
Keep the bottle closed and away from direct sunlight, heat, and humidity. A cool, dark drawer or cabinet is ideal. Do not store in the bathroom — the heat and humidity from showers degrades fragrance oil over time. Stored correctly, your VAYUÉ fragrance will maintain its integrity for 24 to 36 months.
Can I wear VAYUÉ fragrance if I have sensitive skin?
Our attars are alcohol-free and generally well-tolerated by sensitive skin. If you have a history of fragrance sensitivity or allergies, we recommend a patch test — apply a small amount to the inner forearm and wait 24 hours before full application. Our Signature Extrait line contains perfumer’s alcohol which may cause irritation on very sensitive skin. When in doubt, consult your dermatologist.
Can I layer VAYUÉ fragrances?
Yes — layering is one of the most enjoyable ways to wear our fragrances. A common approach is to apply an attar as the base (directly on skin) and finish with a light spray of an Extrait over the top. The attar anchors the blend and the Extrait adds projection. Experiment — there are no wrong combinations, only unexpected ones.
Contact & Support
What is the fastest way to reach you?
WhatsApp us. We respond within a few hours on working days, and usually much faster.
What are your customer support hours?
We respond to WhatsApp and email messages Monday to Saturday, 10 AM to 8 PM IST. For urgent queries, WhatsApp is always fastest.
Can I visit your store?
VAYUÉ operates as a direct-to-consumer brand without a physical retail store. We are available at select pop-up events in Chennai and other cities — follow @houseofvayue on Instagram for event updates.
How do I follow VAYUÉ?
- Instagram: @houseofvayue
- Facebook: Vayué Parfums
This is where we post new launches, behind-the-scenes content, and event announcements first.