Skip to content
Free delivery across India Cash on delivery available Alcohol-free, handcrafted attars
VAYUÉ
0

VAYUÉ

Refund & Return Policy

Last updated 9 August 2026

Fragrance is personal, and we want you to be happy with what arrives. Here is exactly how returns and refunds work.

Please note: for hygiene and safety reasons, attars and perfumes that have been opened, used, or had their seal broken cannot be returned unless the item is damaged, defective, or not what you ordered.

At a glance

Return window
7 days from the date of delivery
Condition required
Unopened, unused, seal intact, in original packaging
Damaged or wrong item
Report within 48 hours of delivery
Refund method
Original payment method, or UPI / bank transfer for COD orders
Refund processing
7 – 10 business days after we receive and inspect the return

What can be returned

  • Items that arrived damaged or leaking
  • Items that are not what you ordered — wrong fragrance, wrong size
  • Unopened, sealed items returned within 7 days of delivery
  • Items with a manufacturing defect, such as a faulty sprayer or cap

What cannot be returned

  • Opened or used fragrances, where the seal has been broken
  • Items returned after the 7-day window has closed
  • Items without their original packaging, box, or accessories
  • Products damaged by misuse, or by storage in heat or direct sunlight
  • Items bought during a clearance sale, where marked as final sale
  • A return requested only because you did not enjoy the scent, once the bottle has been opened

We understand that scent is subjective. If you are unsure which fragrance suits you, message us before ordering — we would rather help you choose well than process a return.

How to request a return

  1. Contact us within the applicable window at vayue.parfums@yahoo.com or on WhatsApp at +91 97519 66665.
  2. Share your order number, the item concerned, and photographs showing the issue.
  3. We will confirm whether the return is approved, and share the return address.
  4. Pack the item securely in its original packaging and send it to the address given.
  5. Once we receive and inspect the item, we will confirm your refund or replacement.

Return shipping costs

  • If the item is damaged, defective, or wrong, we cover the return shipping cost.
  • If you are returning an unopened item for any other reason, the return shipping cost is yours.

Refunds

Approved refunds are processed within 7 – 10 business days of the returned item reaching us and passing inspection. Prepaid orders are refunded to the original payment method. For cash-on-delivery orders we refund by UPI or bank transfer to details you provide.

Once we have processed a refund, the time it takes to appear in your account depends on your bank or payment provider — usually a further 3 – 5 business days.

Replacements

If you would prefer a replacement rather than a refund on a damaged or incorrect item, tell us when you raise the request and we will send a fresh unit, subject to availability.