VAYUÉ
Privacy Policy
We collect the least we can, use it only to fulfil your order and support you, and never sell it.
This policy explains how Vayué Parfums (“we”, “us”) handles personal information when you use vayue.in or order from us.
What we collect
Information you give us
- Name, delivery address, phone number and email address, when you place an order
- Message content, when you contact us by form, email or WhatsApp
- Your email address, if you subscribe to updates
Information collected automatically
- IP address, browser type and device information
- Pages viewed and time spent, through standard web analytics
- Cookie data, as described below
What we do not collect
We do not store card numbers, CVV codes, UPI PINs or bank credentials. Where online payment is offered, it is handled by the payment provider on their own systems.
How we use it
- To process, pack and deliver your order
- To send order confirmations and delivery updates
- To answer your questions and provide support
- To handle returns, refunds and cancellations
- To improve the website and our range
- To meet our legal and tax obligations
We send marketing messages only if you have opted in, and every one includes a way to stop them.
Who we share it with
We share personal information only where it is necessary:
- Courier partners — name, address and phone number, so your order can be delivered
- Payment providers — where you pay online
- Service providers — hosting and email delivery, bound by confidentiality
- Authorities — where we are legally required to disclose
We do not sell, rent or trade your personal information.
Cookies
Our site uses cookies to keep your cart and session working, remember preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the site — the cart and checkout in particular — will not work correctly without them.
Data retention
We keep order records for as long as required under Indian tax and accounting law. Enquiry messages are kept only as long as needed to resolve them. Marketing contacts are kept until you unsubscribe.
Your rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct anything inaccurate
- Delete your information, where we are not required to keep it
- Stop sending you marketing messages
Write to vayue.parfums@yahoo.com and we will respond within a reasonable period.
Security
The site is served over HTTPS and access to order data is restricted. No system is perfectly secure, but we take reasonable steps to protect what you share with us.
Children
This site is not intended for anyone under 18, and we do not knowingly collect information from children.
Changes
We may update this policy from time to time. The revision date at the top of this page always shows when it last changed.